FAQ

How can I pay for my order?
All payments are through via Shopify Payments System. Your card details are communicated directly to Shopify under a secure connection managed by them and not communicated nor kept on our website's servers. WEEROES uses SSL encryption to protect your navigation in our website. Always check that you are under a secure connection, indicated as https://www.weeroes.com in your browser address bar.
 
When will my order arrive?
Orders are shipped from Europe via Courier and depending on the destination usually take 5 working days to arrive. You'll receive a tracking code by email once they are shipped, indicating the estimated date of arrival.
 
How do you deliver my order?
We use reliable courier services which offer order tracking, customer support and convenient methods of delivery or pick-up at service points near you (subject to availability in your country). You can use the tracking code to contact the courier and normally organise their delivery.
 
Do you offer free shipping?
Yes we do! Orders above 99 EUR or 149 EUR for farther destinations will have "Free Shipping" automatically applied at checkout. If you have any doubts or issues, please contact us.
 
Can I return my order?
Of course. Your child's Happiness is Guaranteed, but you can inform us within 14 days of receiving your order that you wish to return all or part of the items purchased. Items must be returned to us within 14 days of notifying us. Please refer to our Terms and Conditions on our return process.
 
Where are WEEROES clothes made?
WEEROES clothes are designed and made in Portugal, under our careful supervision.
 
How are WEEROES clothes made?
We take pride and care in ensuring we visit and inspect the facilities involved and we work closely with our production suppliers. Our suppliers use no child labour, no forced labour, comply with Health and Safety regulations, allow workers Freedom of Association, are protected in terms of Equality and provided an environment free from discrimination, harassment and abuse, comply with legal requirements in terms of working hours and remuneration.
 
Are WEEROES clothes certified?
We aim to use quality fabrics which are comfortable and safe for our children. Almost all our fabrics are sourced locally and OEKO-TEX compliant. Read more about our responsibility in this article.
 
Do WEEROES clothes make children Heroes?
No, it's only the first step. Our clothes make children feel special and usually empower them to be braver. Families should harness the spirit that wearing them creates and use them to talk to their children about what it means to really be a Hero.
 
Do WEEROES capes and wings make children fly?
No, but it normally makes them a lot more physically active... Who can stay still when they have wings?
Nonetheless, we find it wonderful to say "you can fly, but only if I help" and then pick them up in the air over your head - our way: their arms extended out, legs closely together, one hand picks up their legs, the other their chest and raise them up above your head.
 
What social benefit does WEEROES create?
WEEROES clothing profits fund our non-profit activities: Academy - a school program under development to teach children how they can be Heroes - and Action events - fundraising events where WEEROES help charity partners. Find out more at Our Mission.
 
What charitable organisations does WEEROES select as partners?
We encourage our WEEROES to suggest organisations from their local cities, primarily dedicated to the protection and development of youths. Meetings, get-to-know-you and due diligence is conducted before selecting WEEROES charity partners, as was done with Ronald McDonald House Charities. Visit our Social Feeds to find out more.
 
How can I find out and participate in your events?
Sign-up to our communications, we announce our upcoming events through it. We might also ask you for help on other activities once in a while.
 
Do I need to have bought WEEROES clothes in order to participate in events?
It would be a nice demonstration of support for our cause, but it's not mandatory.
 
Is WEEROES a charity?
No. However, Herowear sales fund our social initiatives, benefiting society by educating children on how to be Heroes and supporting youth protection and development charity partners.
 
Who is behind WEEROES?
WEEROES Kids Clothing S.L.U. is a sole-proprietorship limited liability company incorporated in Madrid, Spain, wholly owned by Duarte Julio Pitta Ferraz. It's a project born out of love for children; a wish that they enjoy their childhoods before growing up; and a desire to help families help them become stronger, smarter and kinder Humans once they do.